Our aim is to ensure your complete satisfaction with your online purchase. In the unlikely event that your purchase is unsatisfactory, simply return it to us in its original condition (product must not have been worn or used) within 30 days for a 100% refund. Federal Health regulations prevent us from exchanging thongs and underwear, as well as any other merchandise that comes in contact with male or female genitalia for your safety.
We do recognize that individuals will want to try their garments on to see if they fit, however please remember to wear a liner or underwear when trying on an outfit that has a panty bottom. We hope that most people are honest and respectful, will take the time to try on lingerie carefully, without cutting the tags, to see if the garment is what they expected. Items with cut tags or that are not in original condition (packaging) will not be accepted.
* We will not reimburse any return shipping charges unless we have made an error in product fulfillment.
* We will not refund any shipping & handling fees.
* You will not be charged any re-shipping fees when replacing defective/damaged goods.
* Returns sent C.O.D. will be refused.
* Due to the seasonal nature of the items, we are also unable to refund or exchange Holiday Garments and Costumes. Any Costume purchase made during the month of October is not eligible for return or exchange. Any holiday specific items, such as Santa Suits are not eligible for return or exchange.
* Custom orders or special request items cannot be returned or exchanged for any reason.
* For your own protection, you may wish to send your return back to us by insured parcel post or courier if these services are available in your area. We are not liable for damaged item(s) returned to us or returns that are not received.
* All refunds if applicable will be applied to the payment method used for your original purchase. We will make every effort to process your return quickly and you will receive an e-mail notification on the status of your return.
:All requests for defects must be made within 10 days of the receipt of your order. Any request beyond 10 days will be accepted at our discretion and processed in the form of an exchange or merchandise credit only. No requests after 30 days from the date of invoice will be accepted. The damaged item will be replaced and shipped to you at no additional charge, once we have received the problem item. Should any return deemed not defective will be returned you at your expense.
Items to be returned MUST be unworn, in it's original packaging and invoice included.
All exchanges will be charged a 20% restocking fee and shipping costs are non-refundable.
